:root{font-family:Arial,Helvetica,sans-serif;--p:#1473e6;--line:#e3e8ed;--soft:#f3f8fc;--text:#15202b;--muted:#65727e}*{box-sizing:border-box}body{margin:0;color:var(--text)}button,textarea{font:inherit}.launcher{position:fixed;right:18px;bottom:18px;width:62px;height:62px;border:2px solid var(--p);border-radius:50%;background:#fff;box-shadow:0 8px 30px #0003;z-index:99;cursor:pointer;overflow:hidden;font-weight:800;color:var(--p)}.launcher img{width:100%;height:100%;object-fit:cover}.chat{display:none;position:fixed;right:18px;bottom:92px;width:min(390px,calc(100vw - 24px));height:min(650px,calc(100dvh - 120px));border:1px solid var(--line);border-radius:20px;background:#fff;box-shadow:0 18px 55px #0003;z-index:100;overflow:hidden}.chat.open{display:flex;flex-direction:column}.chat header{display:flex;justify-content:space-between;align-items:center;padding:13px;border-bottom:1px solid var(--line)}.agent{display:flex;gap:9px;align-items:center}.avatar{width:42px;height:42px;border-radius:50%;background:var(--soft);display:grid;place-items:center;overflow:hidden;color:var(--p);font-weight:800}.avatar img{width:100%;height:100%;object-fit:cover}.agent small{display:block;color:var(--muted);font-size:11px}.icon,.x{border:0;background:transparent;font-size:26px;cursor:pointer}.messages{flex:1;overflow:auto;padding:14px;background:linear-gradient(#fff,#fbfdff)}.msg{max-width:84%;padding:10px 12px;border-radius:15px;margin-bottom:9px;background:var(--soft);font-size:14px;line-height:1.4;white-space:pre-wrap}.msg.user{margin-left:auto;background:#eaf3ff}.msg.system{max-width:94%;margin-left:auto;margin-right:auto;background:#fff8e6;border:1px solid #f0dfaa;font-size:12px}.actions{padding:4px 12px 8px;display:flex;gap:7px;flex-wrap:wrap}.actions button,.modalactions button{border:1px solid var(--p);background:#fff;color:var(--p);border-radius:999px;padding:9px 12px;font-size:12px;font-weight:700;cursor:pointer}#composer{display:flex;gap:7px;padding:10px;border-top:1px solid var(--line)}#input{flex:1;resize:none;border:1px solid var(--line);border-radius:15px;padding:10px;max-height:110px}#send{width:40px;height:40px;border:0;border-radius:50%;background:var(--p);color:#fff}.disclosure{text-align:center;font-size:9.5px;color:var(--muted);padding:0 8px 8px}.modal{position:fixed;inset:0;background:#0006;z-index:110;display:grid;place-items:center;padding:18px}.modalcard{position:relative;max-width:500px;background:#fff;border-radius:18px;padding:22px;max-height:85dvh;overflow:auto}.x{position:absolute;right:9px;top:7px}.modalcard p{font-size:14px;line-height:1.45}.modalactions{display:flex;gap:8px;flex-wrap:wrap;margin-top:15px}.modalactions button{background:var(--p);color:#fff}.modalactions .secondary{background:#fff;color:var(--p)}@media(max-width:600px){.launcher{right:12px;bottom:12px}.chat{inset:0;width:100%;height:100dvh;border-radius:0}.chat header{padding-top:max(13px,env(safe-area-inset-top))}.disclosure{padding-bottom:max(8px,env(safe-area-inset-bottom))}}
/* I7.1 — mensagens enviadas por atendimento humano */
.msg.human{align-self:flex-start;display:flex;flex-direction:column;gap:4px;color:#30223f;background:#fff;border:1px solid rgba(73,46,139,.22);border-bottom-left-radius:6px;box-shadow:0 5px 14px rgba(73,46,139,.07)}
.human-label{color:#492e8b;font-size:10.5px;font-weight:850;text-transform:uppercase;letter-spacing:.04em}
.human-content{white-space:pre-wrap}

/* I7.3.1 — Push clicado permanece visível dentro do histórico */
.msg.push-message{display:flex;flex-direction:column;gap:7px;border-left:4px solid #492e8b}
.push-message-title{color:#492e8b;font-size:12px;font-weight:900;letter-spacing:.01em}
.push-message-body{white-space:pre-wrap;line-height:1.48}

.commercial-journey{max-width:94%;padding:14px;border:1px solid rgba(73,46,139,.18);background:#fff;white-space:normal}
.commercial-journey-title{display:block;color:#492e8b;font-size:14px;margin-bottom:6px}
.commercial-journey-intro,.commercial-journey-note{margin:6px 0 10px;line-height:1.45}
.commercial-journey-steps{margin:8px 0 0;padding-left:22px;display:flex;flex-direction:column;gap:12px}
.commercial-journey-steps li>strong{display:block;margin-bottom:4px;color:#30223f}
.commercial-journey-steps p{margin:3px 0 7px;line-height:1.45}
.commercial-resource-btn{display:inline-block;margin:4px 6px 0 0;padding:8px 10px;border-radius:10px;background:#492e8b;color:#fff;text-decoration:none;font-size:11px;font-weight:800}
.commercial-journey-note{font-size:11px;color:#65727e;border-top:1px solid #e8e3f2;padding-top:9px}

/* I7.4.4 — feedback imediato de toque/clique */
button,.commercial-resource-btn,[role="button"]{transition:transform .08s ease,filter .08s ease,box-shadow .12s ease,opacity .12s ease}
button.ui-pressed,.commercial-resource-btn.ui-pressed,[role="button"].ui-pressed{transform:translateY(1px) scale(.965)!important;filter:brightness(.94)}
button.ui-click-ack,.commercial-resource-btn.ui-click-ack,[role="button"].ui-click-ack{box-shadow:0 0 0 3px rgba(73,46,139,.18)}
button.ui-click-pending,.commercial-resource-btn.ui-click-pending,[role="button"].ui-click-pending{opacity:.72;cursor:progress}
button.commercial-resource-btn{border:0;font:inherit;cursor:pointer}

/* I7.4.44 — feedback visível enquanto o navegador/FCM processa a autorização */
.notification-processing-status{display:flex;align-items:center;gap:9px;margin:0 0 12px;padding:9px 11px;border:1px solid rgba(73,46,139,.14);border-radius:12px;background:rgba(73,46,139,.055);color:#492e8b;font-size:12px;font-weight:800;line-height:1.2}
.notification-processing-dots{display:inline-flex;align-items:center;gap:4px;min-width:28px}
.notification-processing-dots i{width:5px;height:5px;border-radius:50%;background:currentColor;opacity:.28;animation:doctoramoProcessingDot 1s infinite ease-in-out}
.notification-processing-dots i:nth-child(2){animation-delay:.16s}.notification-processing-dots i:nth-child(3){animation-delay:.32s}
@keyframes doctoramoProcessingDot{0%,80%,100%{transform:translateY(0);opacity:.28}40%{transform:translateY(-3px);opacity:1}}
@media(prefers-reduced-motion:reduce){.notification-processing-dots i{animation:none;opacity:.65}}